Privacy policy

1. Information We Collect

We collect information you voluntarily provide to us when you register or create an account, place an order, sign up for our newsletter, contact us through email or customer support, or participate in promotions and giveaways.

Personal Information we may collect includes:

Full name and contact details (email address, phone number)
Billing and shipping address
Payment information (processed securely via third-party payment providers)
Order history and transaction details
Device information, IP address, and browser type
Cookies and usage data from your interactions with our website

Automatically Collected Information: When you visit our website, we automatically collect certain information about your device and browsing activity including pages visited, time spent on pages, links clicked, referring URLs, and geographic location based on IP address.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including shipping and delivery
To send transactional emails such as order confirmations and shipping updates
To manage your account and provide customer support
To send promotional communications, new drop alerts, and exclusive offers (only if you have opted in)
To improve our website, products, and overall shopping experience
To detect, prevent, and address fraudulent transactions or security issues
To comply with legal obligations and enforce our store policies
To analyze trends and gather aggregate demographic information for internal use

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your data only in the following circumstances:

Service Providers: We share information with vendors who assist us in operating our website and business, including payment processors (e.g., Stripe, PayPal), shipping carriers, email marketing platforms, and analytics services. These third parties are contractually obligated to keep your information confidential.

Business Transfers: If Polkal is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email if such a change occurs.

Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities to protect the rights, property, or safety of Polkal, our customers, or the public.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:

Essential cookies: Required for the website to function properly (cart and session management)
Analytics cookies: Help us understand how visitors interact with our website
Marketing cookies: Used to deliver personalized advertisements based on your browsing behavior
Preference cookies: Remember your settings and preferences for future visits

You can instruct your browser to refuse all cookies. However, some portions of our website may not function properly if you do so.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Order records and transaction data are typically retained for up to seven (7) years for accounting and tax compliance. After this period, your data will be securely deleted or anonymized.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted through our website and secure payment processing handled by PCI-DSS compliant third-party providers. However, no method of transmission over the internet is 100% secure. If you believe your account has been compromised, please contact us immediately at contact@polkal.com.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data, subject to legal obligations
Right to Restrict Processing: Request that we limit how we use your data
Right to Data Portability: Request your data in a structured, machine-readable format
Right to Object: Object to processing of your data for direct marketing
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at contact@polkal.com. We will respond within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what personal information we collect, use, or disclose; the right to request deletion of your personal information; and the right to opt out of the sale of your personal information. We do not sell your personal information to any third parties. To submit a CCPA request, please contact us at contact@polkal.com.

9. Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@polkal.com and we will delete such information from our records.

10. Third-Party Links

Our website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We encourage you to review the privacy policy of every website you visit.

11. International Data Transfers

Polkal operates from the United States and our website is accessible globally, including from Pakistan where our products are manufactured and shipped. If you are accessing our website from outside the United States, your information may be transferred to and processed in the United States. By using our website, you consent to this transfer.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the Effective Date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Polkal™
Email: contact@polkal.com
Support: Mon–Fri, 10:00 AM – 5:00 PM (EST)
We usually reply within 6 hours on business days.
Address: APT 601, Apartment 10275 Collins Ave, Bal Harbour, Florida, United States